Booking Terms
- Rates are Per Vehicle.
- Toll Ways, Airport Greet & Meet and Insurance are inclusive.
- No Smoking – All vehicles are strictly non-smoking.
- tax and credit card surcharge is not included, but is chargeable upon payment.
- Baby Seats – None of the limousines or shuttles are equipped with child seats, although there are functioning seat belts. A child seat can be used by the passenger if they have one.
- Cancellation – For paid bookings 72 hours before the transfer service will be granted a refund minus 400 Bt to cover the Admin cost. Cancellations within 72 hours of the transfer service will be charged the full amount.
- Transfer Service – Flight and passenger details are to be given so that we can coordinate the shuttle effectively. If your luggage has been lost or it takes longer time to pick it up please let us know as soon as possible (Our Airport contact number will be in the re-confirmation email).
- We Accept All Major Credit/Debit Cards. Payment is via Paypal - NO account is required.
- Payment via Paypal is made to our Parent Company (Queen's Garden Resort).
- Guests are required to enter the correct date, time, flight and destination details into the booking system when making their booking. We cannot be held responsible for incorrect details, resulting in the guest missing their transfer.
- Late Arrival – Our staff will be watching the arrival flights board at the Airport and will wait accordingly. In the event that a guest has not shown up at the pre-arranged meeting point, we will email the guest after appx. 90 minutes – to inform them that we are waiting. We will wait a further 60 minutes. If we dont receive an email or a call (Our Airport contact number will be in our re-confirmation email)our driver will be released. The booking will be classed as a No show.
- Guest No Show – A no show will be charged for the full amount of the booking.
- Damage – Any damage to the Limo/Shuttle, by the passengers of the vehicles and their parties, will be responsible for the cost involved, in replacement or repair, at the most reasonable cost available, and with as little inconvenience to both parties.
- No Smoking – All vehicles are strictly non-smoking. Non compliance could result in the driver refusing to transfer the passenger(s) – no refund is entitled to the guest if the driver refuses to transfer due to smoking.
- Vehicle supplied – We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity.
- Delays – We will wait up to 2 hours after the arrival of your flight, after 2 hours you will be charged 100 Baht per 30 minutes.
- To follow a correct complaints procedure, any dissatisfaction of the transfer service reserved must be communicated to us in writing via email. Once in receipt of email we will reply within 48 hours.
- Bangkokairportlimo.com is not responsible for items that are left in the vehicle, lost or damaged.
- Your use of Bangkokairportlimo.com services indicates your acceptance of these Terms and Conditions.